Vodafone tries to silence Facebook critic
It could be a wake-up call to consumers who vent dissatisfaction on Facebook and Twitter about their service providers. A Vodafone customer from this city who wrote against the operator's network here has got a legal notice from the company, asking him to take off the 'defamatory' Facebook posts.
Vodafone alleged Dhaval Valia made defamotary statements, sent unwarrented SMSs to the top management and posted their numbers and contact details on Facebook. He also had a heated conversation with a female officer regarding their service.
Vodafone admitted sending a notice. "Yes, we have a situation with one of our customers, despite several efforts on our part. Owing to certain unusual and improper dealings and communications by the customer, especially with our women employees, we were forced to take legal advice in this matter. We do not wish to comment any further in this regard," the company spokesperson said in an e-mailed response.
"Their legal notice even had screen shots of my Facebook posts," said Valia, who says he has been a frustrated 3G subscriber of the second largest telecom company in the country. He had been regularly updating troubles of his network quality on Facebook, and also promptly posted the legal notice on it.