Consumer forum orders Airtel to pay compensation to lawyer
New Delhi: Bharti Airtel Limited has been directed by a consumer forum here to pay Rs 10,000 to one of its customers as compensation for providing faulty internet connection.
The East District Consumer Disputes Redressal Forum said the telecom major had provided deficient service to its customer, a Delhi-based lawyer, as its internet connection was not fully operational.
The forum made the observation after going through the emails exchanged between the two parties wherein Airtel had admitted that the internet connection was faulty.
"... The connection was not fully operationally. This has been admitted by opposite party in their reply that due to fault in the system of the complainant, he could not use the Wi-Fi connection. We allow this complaint. The opposite party (Airtel) shall rectify the defect in the Wi-Fi system of the complainant...," a bench presided by N A Zaidi said.